Return & Refund Policy

Returns
Our policy lasts for 30 days. If 30 days have passed since the purchase, we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you have received it. It must also be in the original packaging.

Several types of goods are exempt from return. Perishable goods such as food, flowers, newspapers or magazines can not be returned. We also do not accept products that are intimate or sanitary goods, hazardous substances or flammable liquids or gases.

Additional disposable articles:
Gift cards
Downloadable software products
Some health and personal care products

To complete your return, we need a receipt or a purchase slip.

Please do not return your purchase to the manufacturer.

There are certain situations where only partial refunds are granted (where applicable)
Book with obvious usage traces
CD, DVD, VHS tape, software, video game, tapes or vinyl recordings that have been opened
Any item that is not in its original state is damaged or missing parts for reasons that are not attributable to our fault
Each item returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and verified, we will send you an e-mail to let you know that we have received your returned product. We will also inform you about the approval or refusal of your refund.
If you are approved, then your refund will be processed, and a loan will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you have not received a refund yet, check your bank account again.
Then contact your credit card company, it may take some time until your refund is officially known.
Continue to contact your bank. There is often some processing time before a refund is posted.
If you have done all this and you have not yet received your refund, please contact us at [email protected].

Sales item (if applicable)
Only regular prices can be refunded, unfortunately sales items can not be refunded.

Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to share it for the same item, please send an email to [email protected] and send your items to: 7711 E Academy Blvd #1, Denver, CO 80230 - Phone: 303-123-3698

Gifts
If the item was marked as a gift, when it is bought and sent directly to you, you will receive a gift voucher for the value of your return. Once the returned item is received, a gift voucher will be sent to you.

If the item was not drawn as a gift when it was bought, or the gift giver had the order that was shipped to you later, we will send a refund to the gift giver and he will find out about your return.

shipping
To return your product, you should send your product to: Civic Offices, 7711 E Academy Blvd #1, Denver, CO 80230 - Phone: 303-123-3698

You are responsible for paying for your own shipping costs for returning your items. Shipping costs will not be refunded. If you get a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes to take it for your exchanged product can vary to reach you.

If you ship an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.